Refund policy
At Click 2 Drop, we strive to ensure our customers are completely satisfied with their purchases. If you are not happy with your order, we offer a refund or exchange within [number] days of the purchase date, subject to the terms and conditions outlined below.
Returns
To qualify for a refund or exchange:
- Items must be unused, in their original condition, and in the original packaging.
- To initiate a return, contact our customer service team at [contact email] to obtain a return authorisation number. Returns without a return authorisation number will not be accepted.
Refunds
Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within [number] days.
Exchanges
To exchange an item, please contact our customer service team at [contact email] to obtain a return authorisation number. You may need to place a new order for the desired item while returning the original item.
Shipping
- You are responsible for covering the shipping costs for returning items.
- Shipping fees are non-refundable, and the cost of return shipping will be deducted from your refund if applicable.
Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Opened or used items.
- Personal care products.
- Clearance or final-sale items.
These items will be clearly marked as non-returnable on our website.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us at [contact email] within [number] days of receipt. We will arrange for a replacement or refund.
Policy Updates
We reserve the right to update or modify this Refund Policy at any time. Any material changes will be communicated via email or a notice on our website.
Contact Us
For any questions or concerns about our Refund Policy, please reach out to us at [contact email].